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How shopping behaviour changes over the holiday season

By Veronica Molelee
December 15, 2016
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In 2015, the holiday season saw US consumers alone spending $56.42bn on e-commerce sites. Cyber Monday (the Monday following Black Friday) that year saw $2,671m being spent online in one day. The ease of online shopping makes our present lists far easier to purchase, and it’s evident in how consumer behaviour changes over the holiday season.

Think with Google has released a report on how consumers will shop, and what they’ll buy this holiday season. The data spans three years, and looks at shopping behaviours in the US market during Black Friday and in the week leading up to Christmas.

So what are the key takeaways from the report?

  • Men and women shop differently

Women purchase earlier in the buying cycle while men will wait a longer time to buy. Purchases through mobile devices was more common amongst women.

black friday shopping.jpg

  • Brick and mortar shops continue to attract consumers

While it’s true that e-commerce sites have enabled consumers to shop anywhere, anytime, there is still a huge portion of shoppers who like to shop in physical stores. In fact, mobile shopping hasn’t lessened the popularity of physical storefronts being visited; mobile searches increase the amount of people who will then shop in-store.

 

Download Consumer Journey Infographic

 

“Seventy-six percent of people who search for something nearby on their smartphone visit a related business within a day.” - Think with Google

  • The most popular time to visit stores on Black Friday is in the afternoon

black friday shopping 2.jpg

What does this mean for your business?

While mobile and online purchases become increasingly popular, physical stores will continue to be popular with consumers.

However, neglecting your business’ online space will prevent potential consumers from finding and engaging with your brand.

Click here to read the full article on Think With Google.

You might also like: 8 ways to close the deal in a digital environment.

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About Author
Veronica Molelee

CEO: I am the CEO of a dynamic full service integratedbrand and communication agency called Penquin. I have the pleasure of working with some pretty exceptional people and am as passionate about the creative industry as I was 20 years ago. Big thinking, big ideas and big brave marketing concepts is what keeps me coming back for more

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