Customer experience goes digital
August, 5 2016
Customer experience has changed considerably since the digital world has transformed the way we think, experience and make decisions. Gone are the...
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The strategy behind customer experience
July, 6 2016
In the hunt for helpful articles on great customer experience, it’s hard to find articles that don’t have headings like this: “Deliver Outstanding...
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Content distribution and how it powers inbound marketing
June, 9 2016
Distribution is the key difference between a bestseller and dud, or a random pic becoming a meme. In inbound marketing, great content might be the...
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South Africans and Online Shopping: Where Customer Experience Matters
June, 6 2016
Since the turn of the century, South Africa’s internet penetration has exploded from less than 10% of the population having access to the...
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Online engagement: it’s all about the user experience
May, 26 2016
You can’t ignore the Internet, and believe us, neither will your customers. From research to actually purchasing a product in the ‘offline’ world,...
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